SHIPPING INFORMATION
We ship Australia wide for all of our products. All packages are sent via the Australia Post network.
We ensure every order is carefully prepared and packaged well to ensure they arrive safely to your destination. All orders are shipped from our studio in Sydney.
Australia
- Standard Delivery Australia Wide – $9.15 (2-5 business days)
- Express Delivery Australia Wide – $12.15 (1-3 business days)
- Free shipping on orders over $20
New Zealand
- Express Parcel Post Delivery – $18.20
- Free shipping on orders over $120
Standard Shipping
Deliveries will take between 2-5 working days.
Express Shipping
Deliveries will take between 1-3 working days.
Yes, we can deliver to these addresses.
If you ordered a single item and it is out of stock, we will contact you to let you know what your options are. The item can be put on back order or we can refund you the cost.
If you order is partially out of stock, we will also contact you to ask whether you would like to wait for the complete order or to partially ship the order with a refund done for the out-of-stock item.
RETURNS INFORMATION
We offer return refunds and exchange of items 14 days from the date of purchase. However, for sanitary reasons, not all items are eligible to be returned. Any exclusions will be called out on the product pages.
To be eligible for a return:
- Item(s) have to be initiated for return and placed in the post within 14 days of the purchase date.
- Item(s) must be in the original packaging, which must be in original condition.
- Item(s) must be unused and in its original packaging.
- It is up to the customer to cover the cost to ship and return item(s)
As long as you contact us within 14 days from the date of purchase, and the item is still the original packaging that it was sent.
Please note that certain products cannot be exchanged due to hygiene reasons.
If you’ve experienced a fault with your item, please Contact Us so we can help resolve this for you.
You can help us resolve this for you faster by providing us with a couple of photos showing the defect/fault with your inquiry.
Contact Us as soon as possible. Check your order status in your Account page.
If your order has been fulfilled or marked as shipped, unfortunately we cannot modify your order.
How long do returns take?
The entire returns process may take up to 15 business days depending on where you are sending your return from.
We keep you updated via email about your returns, refunds and exchanges.
If you haven’t heard back from us within 5 business days of the returns being delivered to us, please reach out so we can look into it for you.
